So I have wanted to do a more in depth post for you guys on how I applied for the Disney cruise line. Something more in line with the how to posts that I did for the ICP at the start of my blog.
So here goes
Ok so first steps first: find the application you want to apply for
Do this by going to www.DCLjobs.com, then choose search jobs, browse jobs and choose Disney cruise line. This will give you the full list of all applications open at the moment.
I was applying for Guest service hostess. The next screen will give you all the information, some of them even given you videos to watch that will tell you about the role and its importance on board.
Once you have decided to apply you will need to create a log in. I never have any luck with this I can never log in twice in a row without resetting my password and/or forgetting my log in name.
Once you have logged in however you can upload your resume, specifically one tailored to the position. The application is really frustrating you basically upload a resume and a cover letter and then spend the next hour writing it out again. Also for this application they want to know actual dates of employment and phone numbers and emails of references.
I generally just copied and pasted my resume into the appropriate places of the application.
My resume is by no means perfect, however ill share a few things with you as I had help from an actual officer on board the Disney cruise line in the managerial position.
Mine is set out like this
Use buzzwords like
- Guest service
- High volume
You don’t have to use all of these words and there are a huge amount of websites online designated to buzz words and resumes.
I was also told try not to use “I” in your resume, utilize bullet points and keep everything to a one sentence maximum except for your objective.
For Disney specifically always how your Disney history/experience first. This is the most relevant for them and show that you have history with the company and know the standards that are expected.
Also say references on request rather than having a list of top 5 references. But keep their info close at hand for whenever a future employer asks for it.
Later in the afternoon of the day I submitted the application I received an email saying welcome and that they needed further information to be provided via a documents website. They wanted things like my passports, availability, address verification, they wanted a safety certificate list, and I also had to apply for an American back ground check as I had lived there for a year. I did my best to update and submit the information as soon as possible.
Now remember my application process was helped along by having my manager pass my resume along in the first place so my time line may be different for others. For example my friend applied online and weeks later has now got an interview set up for next week, so her time line may be more suited to a realistic time frame.
Later that week I received an email setting up a time for a skype interview. Because I live in New Zealand and the recruitment office is located in Orlando Florida this caused some problems with the time zones.
We agreed on 7:30am my time and 3pm her time. Now as you may have noticed from my pictures since early august a large portion of my hair is purple!!!! Arrrgh!! There was much drama about how I would conceal this as it’s really not Disney look. However luck was in my favour and the morning of the interview Jan’s skype wouldn’t work and we had a phone interview instead.
The phone interview lasted around an hour or so. My best advice for the interview would be to be yourself, maybe a more professional version of yourself. Do your hair and makeup, be very professional from the shoulders up. If you have ear piercings take them out etc. reference the Disney look guidelines and see what they are expecting for you and adhere to that as strictly as you can.
I would recommend having a few things on hand:
- Maybe have a copy of your resume on hand so you know what they are referencing.
- Have a cup of tea or water just off camera at easy arms reach.
- Paper and a pen.
- Be somewhere quiet and comfortable so you won’t get distracted or restless.
- Have a few questions about the life on board/ job on hand to ask so you appear informed and enthused about really having this job.
The interview started out as a bit of a chat about what I knew about the Disney cruise line, the we moved on to my resume and application. Be very honest in this area they can see both, don’t lie about what you’ve put down. However this is your chance to make yourself seem like the stand out star. Spin each job, have a great story about a guest situation you turned around or a fellow employee who you sorted a problem with. NEVER HAVE A PROBLME WITH A MANAGER! THIS MAKE YOU SEEM LIKE A TROUBLE MAKER AND THEY WONT WANT TO HIRE YOU.
A question I was asked was what is one of the problems/challenges you had while working for Disney? I said the American money system. I have a reprimand on my record for money handling she can see this, so I owned up to it and spun it my way. I was able to say I had trouble with the money at first because it is so different from the money at home. But I OVERCAME this difficulty with practise and hard work and I no longer find this a struggle.
Some other thing you could use are: disgruntled guests, the environment, checklists, safety requirements, etc. choose something you can spin in your favour. Don’t choose something that ends with you in a bad light.
We next talked about my previous employment history, and then about the job. With this being for the cruise line they are very insistent that you are aware of the job and the living conditions. The fact that it will be 6 months on and 2 months off. That you will be sharing a cabin with another person and you will be in close quarters with the 2000 crew members for the duration of your contract.
Showing that you’ve done your research and that you fully understand this is really helpful. I said something along the lines of I understand it will be hard and cramped and that it is entirely different from anything else I’ve ever experienced however I am really excited to experience this and I am hoping that I will thrive in this environment as part of the team.
At the end of the interview I asked what the process from here was. I was told that they have a pool of around 13 people at any one time waiting for a position or in various stages of readiness. That you would be contacted with an offer of employment and then take the net steps from there. At this point I asked if there was anything I could do to ensure that I got that next call and I was pleasantly surprised to be offered the position then and there to which I heartily accepted on the spot.
The Next Steps:
I then received several emails detailing the next steps of my journey. These are
- A criminal back ground check
- A medical check
- Obtaining a C1/D visa
- Filling out more documents online
I’ll do another post soon outlining these next steps