I know it’s been forever since I last posted. This is due to several things the least of them being my contract with DCL.
My contract started on October 27th 2014 and ended on March 30th 2015. It was originally supposed to be March 27th but I pushed out my contract by 3 days in order to have a vacation in Orlando before flying home.
What can I say about my contract? It was a steep and severe learning curve for me and also a complete and utter culture shock. The college program did almost nothing to prepare you for what life on board is like.
My first month on board was the hardest time of my life. I felt completely useless and unwanted most of the time. I messed up everything there were living challenges as well as working challenges. Managers who won’t back you no matter what and being so exhausted you don’t know which way is up. You are thrust into a completely new environment and in the guest services position you have to know everything about the ship, the itineraries and also what’s on offer in each port. This of course gets easier with time and one of the ways I learnt about the ship was my trainer used to tour me around the ship after work. We would go for walks and find all the places. She would fill me in on handy hints and common questions and answers.
At the end of my first month I was ready to quit. I was so tired I had no friends, internet on board was a crazy $20 for less than 500mbs. Because of this I felt like I couldn’t talk to my friends and family. I cried while texting my mum and dad but ultimately decided not to quit as this was a dream I had been working towards for so long.
Months 2 thru 5 were a lot easier, to start with our management team changed and I found a lot of support I didn’t realise I was missing. Our team got stronger and stronger and soon we were bringing in results that 3 and 4 day cruises had never seen. Due to this my team earned first a half day off and then at the end of contract a whole day off!!!! This in itself was amazing. I also came 3rd top Guest Services Hostess twice which is an amazing confidence booster.
Some Notable Moments:
- Swam with Dolphins and stingrays
- Living in America mean free shipping on online shopping which then equals mail!!
- Making new friends from all over the world
- Breaking Disney records for friendliness and problem resolution
- Captains recognition parties, my favourites being the dessert gala and St Patrick’s Day in the guest nightclub area.
Earlier I mentioned I had extended m contract by three days, this was due to not being able to exit the ship on my B1/2 visa at the end of my contract unless I finished work in a Bahamian port. So this took a long time and a lot of frustration before it was finally resolved and sorted. Basically in the end my manager approved the 3 day extension and the crew office approved a flight delay. This ensured that I could spend a week in Orlando before flying home.
By the end of my contract I had decided that I would be returning. My end of contract review was outstanding and I am hoping to explore a couple different roles once I get back on board.
If you guys have any questions in regards to life on board or of my experience on board leave a comment below.
Bye for now